Easily Collaborate on Casework Across Departments
Today we are releasing Conversations on Romulus. Conversations allow you to collaborate on a request with as many people as you need to serve your constituents.
Everything in One Place
Starting today, you will see a “Conversations” tab on every request. If there is a constituent attached to that request and they have an email address on file, we will automatically generate a new conversation with them.
You’re not limited to one conversation. You can create as many as you need, with as many people as necessary (whether inside or outside your office), to help you get the job done. Simply click the envelope action item in the top right to start a new conversation.
Collaborate with anyone, no account needed
Collaborators on Romulus work seamlessly with just an email address. New collaborators will receive an email message with a summary of the request, so they have the context they need to take action.
Your messages goes straight to their inbox. When they reply to a message, their response will show up directly in Romulus so you can track the entire conversation in one place.
Conversations help teams collaborate to solve constituent issues. We’re excited to expand the range of services provided by Romulus and look forward to hearing from our customers about how we can continue to provide the best CRM for local governments!