Introducing Public Form Attachments and “Number” Custom Fields

Today we’re excited to introduce two new features on Romulus.

Public Form Attachments

The first is attachments on public forms. Starting today, constituents can attach and submit files to your department’s public form. These will automatically be attached to the submitted case, right in your Romulus account.

Since Romulus forms are mobile responsive, these are a better alternative to expensive app development (which also have far lower engagement rates.)

 

“Number” Custom Field Types

We’re also introducing a new type of custom fields: Numbers. As you might have guessed, they enable your department to add custom fields that are specifically numbers. From there, you can easily filter and create SmartLists that work with those fields.

Check out the video below to learn more!

 

 

Introducing the Romulus + Gmail Chrome Extension

Today we’re excited to announce our newest integration: Gmail.

With our new Google Chrome extension, users can easily push requests directly from their inbox into the Romulus CRM. No more copy-pasting email bodies or searching for constituents by their email. You have better things to do.

What you need:

Installation

Like our Microsoft Outlook Add-in, getting started couldn’t be easier. Simply navigate to the Romulus plugin page on the Chrome Web Store and click “Add to Chrome.”

Romulus Gmail Extension in the Chrome Web Store

Click “Add to Chrome” to get started

It is that easy.

Now view an email inside of the Gmail web app and you’ll find a new Romulus button in the top toolbar.

Romulus Gmail Integration Toolbar Button

Romulus Gmail Toolbar Button

Give it a click and you’ll see the request information pre-populated with details from the email.

Everything from the subject and email body to constituent’s email address. By default, your account is used as the assignment email but you’re welcome to change that. Priorities are also configurable before you submit.

Romulus Gmail Integration Submit to Romulus

Submit a request from Gmail to Romulus

Everything is editable. If you need to add additional context or formatting (like removing email signatures,) you can do so before submitting. Once you’re ready, just click “Send to Romulus”.

Romulus Gmail Integration Success

Success! Note the link to the Romulus request.

From here, you can click the link to open the request in Romulus. Don’t worry, it opens in a new tab so you won’t lose your place. Or you can simply close the Romulus pop-up and get back to your inbox.

That’s all there is to it.

If you have any questions, send us an email at support@romulusapp.com. We would love to hear from you!

 

Introducing Conversations on Romulus

Easily Collaborate on Casework Across Departments

Today we are releasing Conversations on Romulus. Conversations allow you to collaborate on a request with as many people as you need to serve your constituents.

Romulus Conversations

Everything in One Place

Starting today, you will see a “Conversations” tab on every request. If there is a constituent attached to that request and they have an email address on file, we will automatically generate a new conversation with them.

See every conversation, all in one place.

See every conversation, all in one place.

You’re not limited to one conversation. You can create as many as you need, with as many people as necessary (whether inside or outside your office), to help you get the job done. Simply click the envelope action item in the top right to start a new conversation.

Collaborate with anyone, no account needed

Easily start a new conversation with just an email address.

Easily start a new conversation with just an email address.

Collaborators on Romulus work seamlessly with just an email address. New collaborators will receive an email message with a summary of the request, so they have the context they need to take action.

Your messages goes straight to their inbox. When they reply to a message, their response will show up directly in Romulus so you can track the entire conversation in one place.

Conversations help teams collaborate to solve constituent issues. We’re excited to expand the range of services provided by Romulus and look forward to hearing from our customers about how we can continue to provide the best CRM for local governments!